Shipping policy
SHIPPING POLICY
Order Processing
Diamond Daily orders are carefully packed and shipped directly by us.
Please allow 2–4 business days for your order to be processed and prepared for shipment. Business days do not include weekends or holidays.
Processing time is separate from the shipping transit time shown at checkout. During new product launches, holidays, promotions, or periods of high order volume, processing may take slightly longer. If a significant delay affects your order, we will make reasonable efforts to notify you.
Once an order has been processed or shipped, we may be unable to make changes to the order or shipping address.
Shipping Rates
Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.
Shipping costs may vary based on the size of the order, destination, and shipping method selected.
Delivery
Estimated delivery times provided at checkout are estimates only and are not guaranteed.
Processing time is separate from delivery time. Once your order has been transferred to the shipping carrier, delivery may be affected by circumstances outside Diamond Daily’s control, including carrier delays, weather, holidays, service interruptions, and other unforeseen circumstances.
Tracking Your Order
When tracking information is available, you will receive a shipping confirmation email containing your tracking details after your order has shipped.
Please allow time for the shipping carrier to update tracking information after receiving your package.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at hello@shopdiamonddaily.com. We will make reasonable efforts to update your information before shipment, but we cannot guarantee that an address can be changed once an order has entered processing or shipped.
Diamond Daily is not responsible for orders delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer.
Lost, Delayed, or Missing Packages
If your tracking information shows that your package is still in transit but appears significantly delayed, please contact the shipping carrier for additional information.
If you believe your package has been lost in transit, please contact us at hello@shopdiamonddaily.com so we can review the situation and determine the appropriate next steps.
If tracking indicates that an order was delivered but you cannot locate the package, please first check around the delivery location, with members of your household or neighbors, and with the shipping carrier.
Damaged Orders
If your Diamond Daily order arrives damaged, please contact us as soon as possible at hello@shopdiamonddaily.com.
Please include your order number and clear photographs of the product and packaging so we can review the issue.
Damaged, defective, or incorrect products will be handled in accordance with our Return & Refund Policy.
Returned Packages
Orders returned to Diamond Daily because of an incorrect or incomplete shipping address, refusal of delivery, or another customer-related delivery issue may require additional shipping charges before the order can be resent.
If an order is returned to us, we will contact you regarding the available options.
International Shipping
When international shipping is available, international customers are responsible for any applicable customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.
These charges are determined by the destination country and are not controlled by Diamond Daily.
International shipments may also experience additional delays due to customs processing.
Returns & Refunds
Returns, refunds, replacements, and damaged or defective items are subject to our Return & Refund Policy.
Contact Us
If you have questions regarding the shipping or delivery of your order, please contact:
Diamond Daily
hello@shopdiamonddaily.com